1. Address the “human side” systematically
-Any significant transformation creates “people issues.”
-formal approach for managing change — beginning with the leadership team and then engaging key stakeholders and leaders — should be developed early, and adapted often as change moves through the organizatio
-This demands as much data collection and analysis, planning, and implementation discipline as does a redesign of strategy, systems, or processes.
2. Start at the top
-The leaders themselves must embrace the new approaches first, both to challenge and to motivate the rest of the institution.
-The executive team also needs to understand that, although its public face may be one of unity, it, too, is composed of individuals who are going through stressful times and need to be supported.
-At one large transportation company, the senior team rolled out an initiative to improve the efficiency and performance of its corporate and field staff before addressing change issues at the officer level.
3. Involve every layer 4. Make the formal case 5. Create ownership 6. Communicate the message 7. Assess the cultural landscape 8. Address culture explicitly. 9. Prepare for the unexpected 10. Speak to the individual
1. Address the “human side” systematically
-Any significant transformation creates “people issues.”
-formal approach for managing change — beginning with the leadership team and then engaging key stakeholders and leaders — should be developed early, and adapted often as change moves through the organizatio
-This demands as much data collection and analysis, planning, and implementation discipline as does a redesign of strategy, systems, or processes.
2. Start at the top
-The leaders themselves must embrace the new approaches first, both to challenge and to motivate the rest of the institution.
-The executive team also needs to understand that, although its public face may be one of unity, it, too, is composed of individuals who are going through stressful times and need to be supported.
-At one large transportation company, the senior team rolled out an initiative to improve the efficiency and performance of its corporate and field staff before addressing change issues at the officer level.
3. Involve every layer
4. Make the formal case
5. Create ownership
6. Communicate the message
7. Assess the cultural landscape
8. Address culture explicitly.
9. Prepare for the unexpected
10. Speak to the individual
http://www.strategy-business.com/article/04201?pg=0